“As the owner of Social, I am pleased to say that we can assure our loyal and valuable patrons that it is our policy to treat all of our guests fairly and honestly. Under no circumstance have we ever cheated or deceived any of our patrons and we will continue to keep a high standard of service within our establishment.”
Hageal elaborated on Porter’s statement saying, “Our door security was requested to open the doors prior to normal business hours and to serve them without management present. He unintentionally grabbed a different premium bottle of alcohol. The request was made for Grey Goose, Patron, and Crown Royal, but he accidentally served Crown Royal – Regal Apple instead of Crown Royal. They paid cash. No one was ever served cheap liquor at premium prices. Throughout this investigation we have been fully cooperative with the TABC and will continue to cooperate moving forward. Our main concern right now is our customers.”
Despite the negative attention, Social Lounge is remaining committed to their customer base. “We’ve always maintained an excellent standard of service and quality control and will continue to do so. Because of that, our loyal patrons have made Social one the most frequented bars on Northgate and we want to keep their trust,” said the GM. Social Lounge successfully defended the TABC’s allegation of brand substitution and has not been issued a warning for brand substitution or counterfeit alcohol. This may be verified on the TABC’s website.
Social Lounge and Frank Hageal have requested to contact their lawyer, Albert T. Van Huff (713)-880-2992, for all other media inquires
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